Update 5/23/21: Google has shared the following fix that can be used to resolve the crashes:įor impacted Windows devices follow these steps: One of these tests or configuration changes may be causing the issues seen by so many users. It is common for Google to push out configuration changes or new features to Google Chrome users in limited tests. It is not clear what is causing the crashes, but it is likely a change pushed out to some users by Google since the latest browser release. Others state that once you restart Google Chrome the issue occurs again. Some users have reported that after performing these steps, the Google Chrome crashes have stopped. Rename the " User Data" folder to something other than User Data.Take a copy of everything in this directory and store it somewhere such as your desktop.If the above steps don't resolve the problem then try the following Delete the " Local State" file from the directory ( ensure you have a backup!).
Open File Explorer and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data.Ensure your Sync data is accurate at and passwords appear at (If you have a passphrase they will not but they should be reflected in the sync data link).It is believed that the crashes are caused by an issue with the Google Chrome '%UserProfile%\AppData\Local\Google\Chrome\User Data' folder, which is used to store your data, extensions, and configuration settings for the browser.Ī Google Product Expert recommends that users create a backup of the 'User Data' folder and then perform one of the following steps to fix the crashes:Īs this only seems to be happening on Windows I will provide such instructions, but this will be operating system dependent: While BleepingComputer has not experienced these crashes, users report that Chrome is displaying a gray screen and cannot open the Settings or Extensions pages of the browser.įurthermore, users are reporting that these crashes happen in both the regular and Incognito browsing modes. Google Chrome alerts stating an extension has crashed
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